Xaar’s Presence In China Taken To New Heights With The Opening Of Its Shenzhen Customer Service Centre
August 2021 : Xaar, the leading inkjet printing technology group has reinforced its commitment to the Chinese market with the opening of a new Customer Service Centre in Shenzhen.
The latest office will form part of Xaar’s global network and provide support to its growing Chinese OEM and partner customer base.
Headed up by Samuel Tam, Xaar’s General Manager for Asia, the team include new recruits Cathy Yuan - Customer Service Manager, Asia and Shawn Feng - Sales and Application Development Manager, Asia, who join Kit Yung, Jeff Mak and Rob Ison. Together they will focus on delivering technical support and training to customers, helping to grow relationships and provide a fast response to their needs.
The new Customer Service Centre builds on Xaar’s new ImagineX bulk printhead platform which provides the company’s product roadmap for the future.
Innovations such as printing at 1440dpi resolution, 150kHz frequency, 200°C and 100cP viscosity are planned, reinforcing Xaar’s reputation in the Chinese market and worldwide for developing the latest inkjet printing technologies.
Graham Tweedale, General Manager of Xaar’s printhead business unit, said, “We are thrilled to be opening our latest Customer Service Centre in Shenzhen, which will allow us to offer enhanced support to our customers, suppliers and strategic partners for years to come.
“This is an important step for Xaar in cementing our growing position in China and unlocking the regional potential for the latest inkjet technologies as we see the innovation planned by our ImagineX platform come to fruition.”
About Xaar
Xaar is the world’s leading independent manufacturer of piezo-based drop-on-demand inkjet technologies.
Our printheads are trusted in industrial markets around the globe as the most effective way to lay down precise volumes of inks and fluids with absolute pin-point accuracy time after time.
Our technology is used in a wide range of manufacturing applications, including graphics, labelling, direct-to-shape, packaging, product decoration, ceramic tile and glass decoration, décor, and outer case coding – as well as printing with specialist functional fluids for advanced manufacturing techniques.
Xaar’s industrial inkjet technology has transformed a number of industries; in other sectors the pace of conversion to digital is starting to accelerate.
This is because we deliver a range of benefits which include unrivalled reliability, outstanding performance and process efficiencies which enable our customers to be more innovative, productive, versatile, competitive and creative.
Original equipment manufacturers (OEMs) worldwide rely on Xaar printheads and systems components to deliver exceptional quality, speed and digital drop-on-demand performance across multiple industrial applications.
With around 280 patents registered or pending, and major ongoing R&D investment, Xaar’s digital printhead and precision jetting technologies create infinite possibilities for manufacturing innovation.
Worldwide technical support is provided to all of Xaar’s customers by our team of highly skilled Sales Engineers who through close working relationships deliver a professional and extremely supportive service.
Our comprehensive range of piezoelectric printheads, system components and extensive range of approved ink offers maximum versatility and choice for manufacturers seeking to adopt digital drop-on-demand technologies.
To enable Xaar OEMs and end users to select the ink or fluid that best suits their application and business needs, Xaar evaluates and approves the widest range of inks and fluids of any printhead manufacturer.
