EFI Reggiani Integrates Remote Assistance With Augmented Reality

Image Courtesy of EFI Reggiani

The continuous search for cutting-edge solutions has pushed the company to evolve even in the recent months characterized by the pandemic

Thanks to over 70 years of experience and constant search for technological excellence, EFI Reggiani provides integrated solutions for the textile market all over the world based on the development of sustainable processes.

Today EFI Reggiani has a complete answer to the needs of the entire production process, starting from the pre-treatment of the fabric, to the printing up to the finishing.

The Group designs and manufactures in Italy and sells all over the world high quality textile machines suitable for every type of substrate and application ranging from digital and analogue printing machines, to water-based inks, up to pre-post machines. fabric treatment, including washing, bleaching, dyeing systems, and solutions for dyeing and mercerizing denim.

Innovation is the core of EFI Reggiani 's products and the result of constant research aimed at improving the productivity, reliability and quality of the machines, optimizing processes by reducing water and energy consumption, as well as the environmental impact. .

The continuous search for cutting-edge solutions has pushed the company to evolve even in the recent months characterized by the pandemic.

The complicated period we are going through in which travel has been severely limited both for health reasons and for government provisions has been transformed by EFI Reggiani into an opportunity to continue on the path of digitization and has become a springboard for adopting new measures of remote assistance .

Exporting more than 90% of its turnover, EFI Reggiani's customers are now located all over the world and their need for timely support and real-time diagnostics has been the driving force behind the development of the remote assistance service in recent years.

In recent months, however, it was decided to integrate the offer based on direct connection with the machines installed in the field and remote control with an innovative software capable of expanding this experience through augmented reality.

Two-way audio-visual assistance between the customer's technician and EFI Reggiani specialists to intervene directly on the machine as if they were on site, real-time viewing of documents and wiring diagrams, virtual signaling of components in the user's field of vision through the use of arrows and circles and the ability to share the screen of your device in real time via PC, tablet, telephone and smartglass are some of the features implemented.

"The goal is to use increasingly effective working methods able to improve efficiency and guarantee immediate solutions, reducing the time of intervention and resolution of the case and in some cases eliminating travel times to the advantage of productivity" explains Vincenzo Marino, Service Director of EFI Reggiani “Thanks also to this innovation, EFI Reggiani is able to increase the satisfaction of its customers and improve the overall customer experience, confirming the quality and high professionalism of the services offered”.

Marino continues "For several years our remote assistance capacity has differentiated us and our Technical Support team in Grassobbio is able to connect in real time to all our machines around the world and assist the customer remotely, help him in optimization of performance and print quality. The new augmented reality tools allow us to take a further step forward and extend the troubleshooting capacity also to mechanical and electrical aspects, guiding the customer in the resolution and substantially reducing machine downtime ".

In recent weeks, the first tests have been carried out with customers who have provided positive feedback and expressed great appreciation for this evolution.

Thanks to modern and efficient solutions, EFI Reggiani simplifies the relationship and collaboration with its customers by offering them an unparalleled service experience and confirms the strategic importance within its offer of after-sales assistance.