[JOBS] SALES ACCOUNT MANAGER : DIGITAL PRINT MACHINERY

SALES ACCOUNT MANAGER : DIGITAL PRINT MACHINERY

Purpose of the Role

• Achieve the company’s unit and revenue plan

• Manage all aspects of the sector sales channel, ensuring that there is a level playing field and minimising conflict where necessary

• Ensure the delivery of robust reseller account management activities

• Assist reseller partners with the selling process when necessary and be proactively involved in onsite demonstrations and customer follow up

Key Tasks and Accountabilities

• Proactively contact customers following up sales enquiries from the website, telephone, exhibitions and open days

• Prequalify all machine sales leads regardless of source and provide advice and suggestions to end users before passing leads to the appropriate reseller with all relevant details complete

• Liaise with the Showroom Manager to arrange customer demonstrations and participate in demonstrations when needed

• Create and produce creative, inspirational samples and customer samples when needed

• Support site surveys, installs and product training when required

• Review the CRM data for trends that indicate where additional assistance is required both to resellers and end users

• Work closely with the resellers to ensure that the key market/competitor information is collated

• Liaise with COM & marketing to suggest promotion, campaigns and messaging

• Liaise with COM & marketing to identify any relevant event or exhibition where promotion of the Mimaki product range is required

• Maintain and develop personal and professional relationships with all of the company’s resellers, partners and customers across all market sectors

• Work closely with the other reseller account managers to achieve cross over sales and additional opportunities.

• Communicate within all levels of Hybrid and the reseller channel effectively

• Always provide the best customer experience to both external and internal customers

• Day to day management of the pipeline and sales forecast

• Attend industry exhibitions and external events such as reseller open days etc

• Ensure that the CRM database is clean and relevant

• To understand an overview of the whole Mimaki product range and where the products fit within the different sectors in which Mimaki operates

• Health & Safety – adhere to and promote company H&S procedures to help maintain a safe working environment

• Any other duties relevant to this role

Person Specifications

• Customer centric “can do” attitude

• A proven track record of B2B sales success in a competitive environment

• Experience of successful channel management

• Good understanding of Mimaki, complementary and competitor products

• Understanding of the various markets in which Hybrid operates

• Experience in bringing new products to existing markets

• Experience in bringing existing products to new markets

• Be seen to be the “specialist” - know where to find the answers to all questions

• Demonstrate knowledge of both competitive and market place information

• Willingness to travel nationally & internationally which will involves regular overnight stays

• Ability to multitask and prioritise work flow

• Ability to communicate effectively and exceed customer expectations

• Competent at administration tasks

• Highly flexible with the ability to manage multiple deadlines with high workloads in a high-pressure environment

• Maintain a self development program. Constantly strive towards professional growth in sales skills, business skills and product knowledge

• Ability to communicate technical information to non-technical personnel.

• Must be comfortable working towards agreed Key Performance Indicators (KPI’s)

• Evidence of a successful customer service ethos, preferably with experience of service level agreements

• Excellent written and verbal communication skills together with a high degree of computer literacy

• Strong interpersonal skills – collaboration, teamwork, conflict resolutions

• Confident and highly persuasive across all levels of the organisation

• Team player who can cope with a high work load and significant pressure